FAQ's

What is your return/exchange policy? 

  1. there are NO refunds 
  2. option to exchange for another size of the same item, different item or store credit. up to 21 days of purchase.
  3. if exchanging for a different item, the item must be equivalent to the amount spent. 
  4. if the new item is more expensive than the amount spent, the customer will pay the remaining amount. 
  5. if the new item is less expensive than the amount spent, the remaining amount will be store credit. 

 

Please read the following carefully

 

all exchange merchandise must be in its original condition with Dreamy Girls tag attached. 

all items must be new, unworn, unwashed, no visible signs of wear such as: deodorant stains, make up, etc.

all jewelry and accessories are FINAL SALE.

products must include exchange card that you received with your purchase. 

 

 How will I know if my order is confirmed?

you may check the status of your order in “My Account” if you are a registered user.

when you have placed your order, you will receive a confirmation e-mail to confirm that your order has been received. however, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.    

 

How can I track my delivery?

when checking out, you will have the option to track your order through text/email or through an app.

once the order has been dispatched, a shipping confirmation will be sent to you with the tracking number. you may check and track the delivery status of your order via the tracking number that was sent. please note that once the tracking number has been distributed Dreamy Girls is not responsible for lost or stolen packages.

 

How do I use a discount code?

discount codes are entered at the checkout section. keep in mind if there is already an automatic sale occurring, discount code cannot be used as well. 

   

Can I change my shipping address after my order has been confirmed?

yes, only if you are a registered user. please send us an email or DM right away after this has been changed. refer to 'Contact Us' tab. or DM @shopdreamygirls on instagram.

How do I create an account?

please click on “Login/Register” followed by ‘Create An Account’ and you are ready to fill out.


Do I need to open an account in order to shop with you?

no, you don’t need to. you can make purchases and check out as a guest every time. however, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. even includes special discount codes, latest updates, etc.


Which payments are accepted by Dreamy Girls?

we accept payments via Venmo, Paypal, Apple Pay, Amazon Pay, G Pay, and all major credit/debit cards.


Am I able to cancel my order?

unfortunately we are unable to cancel an order once it has been placed. we advise to check your order carefully beforehand. 


I have not received my order, what should I do?

go ahead and check the status of your parcel via “Track your order” to find out why it might have been delayed. once tracking information has been distributed Dreamy Girls is not responsible for lost or stolen packages. 

I have an item missing, what should I do? 

we apologize for sending an incorrect order, please email shopdreamygirls@gmail.com as soon as possible, we will take care of it.